hi71 Privacy Policy — Your Data, Your Rights
We are committed to protecting your personal data. This policy explains exactly what we collect, why we collect it, and how you stay in control.
1. Introduction
hi71 ("we", "us", "our") operates the online betting and casino platform available at hi71.club. This Privacy Policy explains how hi71 collects, processes, stores, shares and protects personal data relating to players, visitors and prospective users ("you", "your") who access or use our platform. This Policy applies to all personal data collected via the hi71 website, mobile application (where applicable), customer support channels and any other interaction you have with hi71.
By registering an account, accessing our platform or providing us with your personal information in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the hi71 platform. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are available on this site.
hi71 is committed to handling your personal data responsibly, proportionately and in accordance with applicable data protection principles. We collect only the data necessary to provide you with a safe, fair and enjoyable betting and casino experience, and to comply with our legal and regulatory obligations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements.
Our Privacy Commitments at a Glance
Six principles that define how hi71 approaches player data privacy.
256-bit SSL Encryption
All data in transit between your device and hi71 servers is encrypted using 256-bit SSL, the same standard used by international banks.
No Sale of Personal Data
hi71 does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances.
Right to Correct Data
You can request correction of any inaccurate personal data held about you by contacting hi71 support at any time.
Right to Delete Data
Subject to our legal retention obligations, you may request deletion of your personal data. hi71 will process verified deletion requests within 30 days.
Bangladesh-First Data Handling
Our platform is designed for Bangladesh players. We handle bKash, Nagad and Rocket transaction data with the same security protocols applied to all financial data on hi71.
Cookie Transparency
We use only essential and analytics cookies. We do not use third-party advertising cookies or cross-site tracking technologies that profile you across the web.
2. Information We Collect
hi71 collects personal data from you directly (when you register, deposit, contact support or use platform features) and automatically (through your device and browser when you access the platform). The following categories of data are collected and processed.
Category 2.1
Registration and Identity Data
When you create a hi71 account we collect your full legal name, date of birth, Bangladesh mobile number, email address (where provided) and account username. If KYC verification is required for a withdrawal or at hi71's discretion, we may also collect copies of your national identity card (NID), passport or other government-issued identification document. This data is required to verify your identity, confirm your age (21+), prevent duplicate accounts and meet our AML obligations.
Category 2.2
Financial and Transaction Data
We collect records of all deposits and withdrawals made through your hi71 account, including the payment method used (for example bKash, Nagad, Rocket or bank transfer), transaction amounts in BDT, transaction timestamps and payment reference numbers. We do not store full payment credentials (such as full bKash PINs or card numbers). Payment processing is handled by our authorised payment partners who maintain their own security standards.
Category 2.3
Betting and Gaming Activity Data
hi71 records your betting and gaming activity, including bets placed, games played, wager amounts, win/loss results, bonus usage and session duration. This data is used to operate your account wallet correctly, calculate responsible gaming metrics, detect unusual activity patterns that may indicate problem gambling or fraudulent behaviour, and personalise promotional offers where applicable.
Category 2.4
Technical and Device Data
When you access hi71 we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, referring URL and session activity logs. This data is used to deliver a consistent, optimised platform experience across Bangladesh's varied device landscape (primarily Android smartphones on 4G networks), to detect security threats and to troubleshoot technical issues.
3. How We Use Your Information
hi71 uses the personal data we collect for the following purposes, each of which is necessary either to deliver our services to you, to comply with applicable legal obligations, or to pursue our legitimate interests in operating a safe and fair platform.
- To create, verify and manage your hi71 player account, including processing your registration, verifying your age and identity, and maintaining your account wallet balance accurately.
- To process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and to maintain accurate financial records of all transactions on your account.
- To deliver customer support, including responding to queries, resolving disputes and processing account restriction or closure requests submitted to [email protected].
- To detect, prevent and investigate fraud, money laundering, cheating, bonus abuse, account compromise and other prohibited activities, and to comply with AML and KYC regulatory requirements applicable to the platform.
- To operate and improve our responsible gaming tools, including monitoring for signs of problem gambling behaviour, sending session time reminders, enforcing deposit and loss limits set by the player, and processing self-exclusion requests.
- To send you relevant promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid specials) and platform updates, where you have not opted out of marketing communications. You may opt out of marketing messages at any time by contacting support.
4. How We Share Your Information
hi71 does not sell or rent your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Sharing 4.1
Authorised Service Providers
hi71 works with a small number of authorised third-party service providers who process data on our behalf under strict contractual obligations. These include our payment processing partners (who handle bKash, Nagad, Rocket and card transactions), our game content providers (including Evolution Gaming, Pragmatic Play and Ezugi), our fraud detection and KYC verification technology providers, and our cloud infrastructure and data storage providers. Each provider is contractually required to process data only as instructed by hi71 and to maintain appropriate security measures.
Sharing 4.2
Legal and Regulatory Disclosure
hi71 may be required to disclose personal data to law enforcement agencies, regulatory authorities, financial intelligence units or courts when required to do so by applicable law or valid legal process, including in connection with AML investigations, fraud investigations or court orders. hi71 will comply with such requirements to the extent required by law and will notify affected users where permitted to do so.
Sharing 4.3
Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or part of hi71's business assets, player personal data may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming equivalent data protection obligations. hi71 will notify affected players of any such transfer in advance where required by applicable law.
hi71 will never sell, rent, trade or otherwise commercially exploit your personal data to third-party advertisers, data brokers or marketing companies. Your data is used solely to operate your hi71 account and deliver the services you signed up for.
5. Payment Data and Financial Privacy
hi71 takes the security of payment and financial data extremely seriously. All transactions on the platform are processed via encrypted payment channels. hi71 does not store full payment credentials, including full bKash mobile wallet PINs, full card numbers (PAN), or full Nagad or Rocket account PINs. Payment instrument details are tokenised by our payment processing partners and are not accessible to hi71 staff in full form.
Transaction records (amounts, timestamps, payment method type and reference numbers) are retained for a minimum of five years in accordance with standard financial record-keeping practice and applicable AML obligations. These records are used to investigate any dispute relating to a deposit or withdrawal, to respond to regulatory enquiries and to produce auditable financial trails where required.
Your Financial Data Is Safe on hi71
hi71 uses server-side encryption at rest for all stored financial records. Our systems are monitored 24/7 for anomalous access attempts. Staff access to financial data is role-restricted and logged. If you suspect any unauthorised access to your account, contact [email protected] immediately and we will investigate and secure your account without delay.
6. Cookies and Tracking Technologies
hi71 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit hi71.club. We use the following categories of cookies on our platform.
- Essential cookies — these are strictly necessary for the platform to function. They enable core features such as account login session management, bet placement and wallet balance display. These cookies cannot be disabled without breaking the platform's core functionality.
- Analytics cookies — we use privacy-respecting analytics to understand how players use hi71, which pages are most visited, which games are most popular and where technical errors occur. This data is aggregated and anonymised. It helps us improve the platform experience for Bangladesh players.
- Preference cookies — these store your platform preferences such as language setting, display theme and notification preferences so that your chosen settings persist between sessions without you needing to reconfigure them each time you visit.
- Security cookies — these help hi71 detect and prevent fraudulent login attempts, account takeovers and bot activity. They are essential to keeping your account secure and cannot be disabled.
hi71 does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect your ability to use the platform. By continuing to use hi71.club with cookies enabled, you consent to our use of cookies as described in this Policy.
7. Your Data Rights
hi71 respects your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team at [email protected] with your registered account username and a description of your request. We will respond to all verified data rights requests within 30 days.
Right 7.1
Right of Access
You have the right to request a copy of the personal data hi71 holds about you. Upon receipt of a verified access request, hi71 will provide a summary of your personal data in a commonly used electronic format within 30 days. This includes your registration data, transaction history, betting activity records and any KYC documents on file.
Right 7.2
Right to Rectification
If any personal data hi71 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. hi71 will update inaccurate data promptly upon verification of the correct information. Note that changes to KYC-verified identity data may require re-verification.
Right 7.3
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. hi71 will process verified erasure requests within 30 days. Note that certain data (including transaction records and KYC documents) must be retained for minimum statutory periods under AML law and cannot be erased until those retention periods expire, even upon request.
Right 7.4
Right to Opt Out of Marketing
You have the right to opt out of receiving promotional and marketing communications from hi71 at any time. To exercise this right, contact [email protected] stating that you wish to be removed from marketing communications. Your request will be actioned within 5 business days. Opting out of marketing will not affect your ability to continue using your hi71 account or receiving essential account-related communications such as deposit confirmations, withdrawal notifications or security alerts.
8. Data Security and Retention
hi71 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include 256-bit SSL encryption for data in transit, server-side encryption at rest for stored data, role-based access controls limiting staff access to personal data on a need-to-know basis, multi-factor authentication for administrative system access, regular security audits and penetration testing, and real-time monitoring of our systems for suspicious access patterns.
hi71 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. Registration and account data is retained for the lifetime of your active account and for a minimum of five years following account closure. KYC documents and transaction records are retained for a minimum of five years in line with AML obligations. Technical and device data logs are retained for up to 12 months. Marketing preference data is deleted promptly upon receipt of a valid opt-out request. When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
9. Changes to This Policy and Contact
hi71 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When we make material changes to this Policy, we will notify registered players via the platform or by the contact details on file. The updated Policy will display a revised "Last updated" date at the top. Your continued use of hi71 following notification of a material change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.
For any questions, concerns or requests relating to this Privacy Policy or the personal data hi71 holds about you, please contact our support team. Email: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your query. hi71 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.
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