hi71 Frequently Asked Questions
Everything Bangladesh players need to know about hi71 — from opening an account and depositing via bKash or Nagad, to cricket betting rules, bonus terms and staying safe online.
This FAQ covers the most common questions from hi71 players across Bangladesh. Whether you are just getting started, have a question about a bKash deposit, want to understand the welcome bonus wagering requirement, or need to know how to self-exclude, you will find clear answers below. If your question is not listed, email our support team at [email protected] — we respond 24 hours a day, 7 days a week.
Fast Answers
24 Q&A pairs covering every stage of your hi71 journey.
Secure Platform
SSL encryption and fair-play RNG keep your account and data safe.
bKash & Nagad
Instant deposits via bKash, Nagad and Rocket — no bank visit needed.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers matches covered live.
Welcome Bonus
New players can claim a welcome bonus on their first qualifying deposit.
Responsible Gaming
Deposit limits, time-outs and self-exclusion are always available on request.
Account & Registration
How do I create an account on hi71?
Creating a hi71 account takes under two minutes. Visit hi71.club, tap the register option, enter your mobile number, choose a username and password, then verify your number via the OTP sent to your phone. You must be at least 21 years old to register. One account per person is permitted; duplicate accounts may be closed without notice.
What documents do I need for KYC verification on hi71?
hi71 KYC requires a valid government-issued photo ID — a National ID card (NID), passport or birth certificate — plus a selfie taken at the time of submission. Address proof such as a utility bill or bank statement may also be requested. KYC is triggered before your first withdrawal or if unusual activity is detected on your account. Verification typically completes within 24 hours.
I forgot my hi71 password — how do I reset it?
Use the 'Forgot Password' link on the hi71 login page and enter the mobile number registered to your account. An OTP will be sent to that number. Enter the OTP, then create a new password. If your registered number has changed or you no longer have access to it, email [email protected] with your username and ID proof and our team will verify and reset your credentials manually.
Can I have more than one hi71 account?
No. hi71 allows strictly one account per person, per mobile number, and per device. Operating multiple accounts to claim bonuses more than once is a violation of our Terms and Conditions and will result in all linked accounts being permanently closed and any winnings voided. If you accidentally created a duplicate account, contact [email protected] immediately to merge or close it.
How do I close my hi71 account permanently?
To permanently close your hi71 account, email [email protected] from your registered email address, state clearly that you wish to close the account, and include your registered username. Any real-money balance will be returned to your registered payment method after identity verification. If you are closing due to a gambling problem, please also consider requesting self-exclusion, which prevents re-registration.
Deposits & Withdrawals
How long does a bKash deposit take on hi71?
bKash deposits on hi71 are credited instantly in most cases — typically within 1 to 5 minutes after the transaction is confirmed by bKash. If your deposit has not appeared after 15 minutes, check that the bKash transaction was successful in your bKash app history, then contact hi71 support at [email protected] with the transaction ID and amount for manual verification.
What is the minimum deposit amount on hi71?
The minimum deposit on hi71 is ৳200 for bKash, Nagad and Rocket. Bank transfer minimums may vary depending on the bank. There is no maximum deposit limit, though very large single deposits may require additional verification for security purposes. Deposit fees are not charged by hi71; your payment provider may apply their own transaction fees.
How long does a withdrawal from hi71 take?
hi71 processes withdrawal requests within 1 to 24 hours for verified accounts. bKash and Nagad withdrawals are typically the fastest, often completing within 30 to 60 minutes during business hours. Bank transfers may take 1 to 3 business days. First-time withdrawals require completed KYC before funds are released. If your withdrawal has been pending for more than 24 hours, contact [email protected].
What is the minimum withdrawal amount on hi71?
The minimum withdrawal on hi71 is ৳500. There is no upper limit on withdrawal amounts, though withdrawals above ৳50,000 in a single transaction may require additional identity verification before processing. hi71 does not charge withdrawal fees, but your mobile banking provider (bKash, Nagad, Rocket) may deduct a small transaction fee at their end.
Can I withdraw to a different mobile number than I used to deposit?
No. For security reasons, hi71 requires that withdrawals are processed to the same payment method and account used to make the original deposit. You cannot withdraw to a different bKash number, Nagad account or bank account that was not used for the deposit. This policy prevents fraud and protects our players. To update your registered payment details, contact [email protected] with identity verification.
Games & Gameplay
What cricket markets are available on hi71?
hi71 offers a comprehensive range of cricket betting markets including match winner, toss winner, top run scorer, top wicket taker, total runs over/under, method of dismissal, partnership runs and live in-play betting on BPL, IPL, T20 World Cup, ICC events and Bangladesh Tigers international matches. Live odds update in real time during matches and are available for both pre-match and in-play betting.
Can I play hi71 on my Android or iPhone?
Yes. hi71 is a fully mobile-optimised platform and works on all Android and iOS smartphones and tablets through your device's browser — no app download is required. The site is designed for mobile-first use, so you get the full experience including live cricket betting, slots and live casino games directly from Chrome, Safari or any modern browser on your phone.
Are the slot games on hi71 fair and random?
Yes. All slot games available on hi71 use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play and other licensed studios. RNG certification means every spin outcome is independently random and not influenced by previous results or the size of your bet. Return-to-player (RTP) percentages vary by game and are stated in each game's information panel.
What live casino games does hi71 offer?
hi71's live casino section features real dealers streamed in HD, with games including live baccarat, live roulette, live blackjack, Dragon Tiger, Andar Bahar and game-show style titles such as Crazy Time and Mega Ball from leading providers like Evolution Gaming and Ezugi. Tables are available around the clock with multiple betting limits to suit both casual and high-stakes players in Bangladesh.
What is the Tower game on hi71?
Tower is a fast-paced hi71 original crash-style game where you climb a tower floor by floor, choosing to cash out at any level before the round ends. Each floor you advance multiplies your potential winnings. The higher you climb, the bigger the reward — but wait too long and you lose your bet. Tower is available 24/7 and can be played with stakes starting from as low as ৳10.
Bonuses & Promotions
What welcome bonus does hi71 offer to new players?
hi71 offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount and percentage are displayed on the hi71 promotions page and may vary during special periods such as BPL season, Eid, or Pohela Boishakh. The bonus is credited to your account automatically after the qualifying deposit clears. Check current terms on the promotions page before depositing.
What is the wagering requirement on hi71 bonuses?
hi71 bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement (rollover) is stated clearly in the terms of each specific promotion. For example, a 10x rollover on a ৳1,000 bonus means you must place ৳10,000 in qualifying bets before withdrawing. Sports bets and casino games may contribute differently to rollover completion — check the specific promotion terms.
Do hi71 free spins expire?
Yes. Free spins issued on hi71 carry an expiry period — typically 7 days from the date of issue — unless the specific promotion states otherwise. Any free spins not used within the validity period are automatically removed from your account. Any winnings generated from free spins are subject to the wagering requirement stated in the promotion terms before they can be withdrawn as real money.
Can I use a bonus on cricket betting at hi71?
Most hi71 welcome and reload bonuses can be used on cricket betting, including pre-match and live in-play markets. However, some casino-specific bonuses (such as free spins) are restricted to slot or live casino games only. Always read the bonus terms before claiming to confirm which products count towards rollover. BPL and IPL season promotions often include enhanced cricket-specific bonus offers.
Safety & Responsible Gaming
Is hi71 safe to use in Bangladesh?
hi71 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details and account credentials are encrypted at all times. hi71 also uses two-factor authentication options and fraud detection systems to protect player accounts from unauthorised access. We recommend players use a strong unique password and never share their login credentials.
What is the minimum age to play on hi71?
The minimum age to register and play on hi71 is 21 years old. This applies to all products including sports betting, live casino, slots and crash games. hi71 verifies player age during KYC and reserves the right to close any account found to belong to a player under 21, with winnings forfeited and deposits returned. Underage gambling is harmful and illegal — if you are under 21, please do not register.
How do I set a deposit limit on my hi71 account?
To set a deposit limit on your hi71 account, email [email protected] with your registered username and specify whether you want a daily, weekly or monthly limit and the amount in BDT. The limit will be applied within 24 hours — most requests are actioned immediately. Requests to lower a deposit limit take effect straight away; requests to raise a limit are subject to a 7-day cooling-off period to prevent impulsive decisions.
What is self-exclusion on hi71 and how do I request it?
Self-exclusion on hi71 is a responsible gaming tool that closes your account and prevents re-registration for a chosen period: 6 months, 1 year, 3 years, or permanently. It is designed for players who feel gambling is becoming a problem. To request self-exclusion, email [email protected] with your username and preferred exclusion duration. Any verified real-money balance will be returned. Self-exclusion requests are processed as a priority within 24 hours.
What should I do if I think gambling is affecting my life negatively?
If gambling on hi71 is causing financial stress, affecting your relationships, or you find it difficult to stop, please act now. Email [email protected] to request a deposit limit, time-out or self-exclusion — our team responds 24/7 and treats these requests with complete confidentiality and care. You can also visit our dedicated Responsible Gaming page for a full list of tools and self-assessment guidance. Asking for help is the right decision.
Still Have Questions? We Are Here 24/7 🎯
Our support team at [email protected] responds around the clock. Ready to start? Access your hi71 account or explore our full casino.
🔞 hi71 is strictly for adults aged 21 and above. Gambling can be addictive — please play responsibly.